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Respect customer:
We know well that your support plays an import part in our success. As our valuable client, your idea is very important to us. So we would like to invite you to answer a questionnaire to evaluate the clients’ satisfaction to our company. The replies from our clients can help us to analyze our own performance and improve our weakness to serve you better.

The questionnaire will take about 10 minutes. Please be patient.
If you stop in the middle, the system won’t save your answer. You need to start all over again if you quit in the middle.
Thanks for taking part in the interview and your cooperation.

　　Sincerely
　　Shukei TOMITA
　
　　OTAX Electronics (ShenZhen)Co., Ltd

Annual Questionnaire on Clients Satisfaction
Client name:	Tel:
Address：	Fax:
Product：	Type:
Product：	Type:
Product：	Type:
Remark: Score range (full mark 100)
A.Score 100～80 　 B.Score 80～60 　 C.Score 60～40 　D.Score 40～20 　E.Score 20～10
Content
I. Quality
1. Are you satisfied with the performance of our products? A.Very satisfied B.Satisfied C.Just so so D.A little unsatisfied E.ery unsatisfied
2. Are you satisfied with the look of our products? A.Very satisfied B.Satisfied C.Just so so D.A little unsatisfied E.ery unsatisfied
3. Are you satisfied with the packing of our products? A.Very satisfied B.Satisfied C.Just so so D.有A little unsatisfied E.ery unsatisfied
II. Products Delivery
1. Are you satisfied with delivery lead time? A.Very satisfied B.Satisfied C.Just so so D.A little unsatisfied E.ery unsatisfied
2. Are you satisfied with the delivery promptness? A.Very satisfied B.Satisfied C.Just so so D.A little unsatisfied E.ery unsatisfied
3. Are you satisfied with the delivery reliability? A.Very satisfied B.Satisfied C.Just so so D.A little unsatisfied E.ery unsatisfied
III. Service
1. Are you satisfied with our efficiency in dealing with complaints? A.Very satisfied B.Satisfied C.Just so so D.A little unsatisfied E.ery unsatisfied
2. Are you satisfied with our treatment of the complaints? A.Very satisfied B.Satisfied C.Just so so D.A little unsatisfied E.ery unsatisfied
3. Are you satisfied with our service attitude? A.Very satisfied B.Satisfied C.Just so so D.A little unsatisfied E.ery unsatisfied
IV. Price
2. Are you satisfied with prices? A.Very satisfied B.Satisfied C.Just so so D.A little unsatisfied E.ery unsatisfied

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OTAX Electronics (ShenZhen)Co., Ltd 2006 OTAX@ All Rights Reserved
FeL: 86(755)29875222 Fax: 86(755)29875666 E-mail:otax@otax.com.cn
Address：Building No.A3,The second Industrial Zone,Shajing Industry Co.,Shafu Road,
Shajing Town, Baoan,Shenzhen,Guangdong Province,P.R.C
YUE ICP Note 05041531